When it comes to staying on top of your physical and mental health, there are so many aspects to consider. It’s no wonder many of us feel so overwhelmed!
Whether you’re completely new to health supplements or looking for extra support in refining your current routine, we’re here to answer (almost) any questions you may have.
We’ve used nearly two decades of experience in natural health supplements to put together a page filled with the questions we hear time and time again, along with our honest answers to help guide you.
About Detox Trading
Detox Trading is our family-run, UK-based business, and we’ve been operating since 2007. Almost two decades! What started as a humble operation focused on sourcing high-quality superfoods has grown into us becoming a trusted supplier of health and wellness supplements across the UK.
Our family-run approach means everything to us. It helps us make decisions about products with long-term quality in mind rather than short, fleeting trends. We know the good stuff from the fads.
Other supplement companies tend to focus on brand first and product second. At Detox Trading, we like to work the other way around.
We proudly prioritise the sourcing and quality of our supplements before anything else, and we do this by working with trusted suppliers over mass producers and selecting products based on purity, consistency, and genuine customer benefit.
You can buy a range of organic health supplements online through the Detox Trading website. All of our products meet UK safety regulations, and many also meet certified organic standards.
To contact us about deliveries, order enquiries, or product information, feel free to get in touch using the following information.
Please read through all of these FAQs first, though! You’ll likely find your answer on this page.
Phone number: 01364 388 917
Email: [email protected]
Address: Packing & Distribution Facility, Detox Trading, Level 5, Hamlyn House, Mardle Way, Buckfastleigh, Devon, TQ11 0NS, UNITED KINGDOM
We also have a contact form.
Order information
We know how frustrating it can be waiting for a delivery — and we want to help you get your parcel as quickly as possible. Once your order leaves our warehouse, it’s in the hands of Royal Mail or Parcelforce, who are responsible for getting it safely to you.
Before getting in touch with us, we kindly ask that you take a few minutes to follow the steps below. These checks often resolve most delivery issues quickly and without needing further support.
Check the Tracking
The first thing to do is to check your parcel’s tracking information. Once your order has been dispatched, you’ll receive an email from us with a tracking number. You can use this number here:
Royal Mail: royalmail.com/track-your-item
Parcelforce: parcelforce.com/track-trace
Please check your email inbox and SMS messages, as couriers now often send updates this way instead of leaving a card at your door. Tracking will show where your parcel is and whether delivery has been attempted or completed.
Delivery Unsuccessful
If the courier tried to deliver but no one was available, the tracking will usually state this. Common next steps include:
– Scheduling a redelivery
– Leaving the parcel at a local depot or post office for collection
– Leaving it in a safe place or with a neighbour
Please check tracking updates carefully and look for any notifications in your email, text messages, or post. If you didn’t receive a physical slip, this doesn’t necessarily mean a delivery wasn’t attempted — electronic notifications are becoming the norm.
Left With Neighbour
Royal Mail and Parcelforce may deliver your parcel to a neighbour if you’re not home.
– Check your tracking for confirmation and (if available) the house number.
– Look for a card — but again, this may be replaced by an email or SMS notification.
– Speak with your neighbours — even if they haven’t mentioned anything.
This is a very common delivery method, and your parcel may be just next door.
Taken to Local Post Office
If the courier was unable to deliver and no neighbour or safe place was available, your parcel may have been taken to a Royal Mail Customer Service Point or a local Post Office.
Tracking details will usually state the location where your parcel is being held. Bring:
– A form of photo ID
– The delivery card or tracking number
Parcels are usually held for up to 18 calendar days before being returned to us.
Suspected Stolen Parcel
If your tracking says the item has been delivered, but:
– You haven’t received it,
– It’s definitely not with a neighbour,
– It’s not at your local post office,
… then your parcel may have been misdelivered or stolen. We know how upsetting this can be. Before contacting us, please:
– Check all possible delivery areas — safe places, porches, bins, sheds, side gates, etc.
– Ask your neighbours if anything was left with them — sometimes parcels are delivered nearby without notice.
– Review the tracking updates — some may include GPS location or delivery photos.
– Contact the courier directly with your tracking number — they may be able to provide extra detail.
If you’ve done all of the above and your parcel is still missing:
– Please email us with your order number and tracking number.
– We’ll open an investigation with the courier.
⚠️ In cases of suspected theft, we may ask you to report the incident to your local police and provide a crime reference number. This may be required for us to process a refund or replacement.
A Note on Responsibility
Once your order has been handed over to the courier, it’s their responsibility to ensure it reaches you safely. We work closely with Royal Mail and Parcelforce, and while most deliveries go smoothly, delays or delivery issues do occasionally happen — often outside of our control.
Rest assured, we’re happy to help resolve things if necessary, but we do ask that all the steps above are followed before getting in touch, as they usually resolve the issue quickly.
We get asked this question A LOT ;) Usually, the answer is ‘we just don’t know’ as there’s so much we can’t foresee (harvest conditions, testing results, shipping delays etc). You can opt to receive ‘back in stock’ notification emails by entering your email address on product pages.
Are you using Google Chrome as your browser? Chrome is by far the most glitchy browser and causes problems with many websites. Our recommendation is to use an alternative browser like Apple Safari, Microsoft Internet Explorer, or Firefox. Nine times out of ten by using an alternative browser, customers are able to proceed with their orders with no problems.
We believe it’s best to try and keep the basic price of products as fair as possible. The shipping we charge is always based on Royal Mail’s prices, except we mostly ship with Parcelforce who offer a vastly superior (next working day, tracked, insured) service. Many companies hide their shipping costs within the products price which, for transparency, we prefer not to do. There’s a saying you’ll hear from other retailers…’The customer always pays for shipping’ (off the record of course!), however, we believe the customer has the right to see how much they’re actually paying.
We endeavour to always use either biodegradable, recyclable or sustainable packaging materials. If you ever notice plastic bubble wrap in your parcel, this has been reused from parcels we’ve received. Our standard materials used for space-filling and protecting products during shipping are packing peanuts (which are actually edible, made from rice but are not so tasty, and will biodegrade) and the green coloured bubble wrap which is 100% biodegradable. We will never buy plastic-based space-filling materials. See our shipping and discounts page for more information.
Product ingredients and quality
Organic supplements are produced without synthetic pesticides, artificial fertilisers, or genetically modified organisms (also known as GMOs). Since they are derived from whole food sources, they are considered to be more nutrient-dense and pure for users, as well as better for the environment.
It’s important to note that natural products, including supplements and superfoods, are influenced by real-world conditions. Soil quality, weather patterns, and harvest timing can all affect the look and taste of the final product, meaning that you may have a slightly darker batch, one with a stronger aroma, or a different texture.
This is completely normal for natural health supplements, which aren’t heavily processed. Since our health supplements are chosen for their high quality, we don’t attempt to standardise their colour, flavour, or texture.
Every product we stock must meet UK food safety requirements before it is made available. Put simply, if a supplement does not meet these standards, you won’t be able to find it on our website.
We also work closely with a range of producers and suppliers, and rely on certification standards, safety testing, and regulatory compliance to ensure the quality and safety of our stock. We personally test every product before listing it for our customer to purchase, nothing is added to our range without first being sampled and assessed by our team.
Whilst many of our products are processed at very low temperatures, there’s actually no acredited definition of ‘raw’. It’s increasingly becoming a no-no to label products as raw as there is no certifying body that can verify raw status.
The majority of our products are vegan but there are a few exceptions. Bee pollen is the obvious example (some people don’t even consider this non-vegan) but otherwise it’s mainly things like our seaweeds which are totally raw so could contain small crustaceans etc. The only other products that contain animal based ingredients are a few of the supplement range that contain (usually) shell based ingredients…namely D3 capsules, Glucosamine Chondroitin+MSM and The Krill Miracle.
If you’re getting into the world of health supplements for the first time, it’s easy to get overwhelmed. Our best advice is to start simple rather than trying everything at once.
Choose one area of health that you want to support or improve, such as:
Digestion with gut health supplements
Energy with supplements for tiredness and fatigue
Immunity with immune system boosters
Libido with the best men’s supplements
Fertility with the best women’s health supplements
Managing diet and weight with weight management supplements
Monitor your body’s response and build your routine from there instead of over-complicating things.
Well, this is a very broad question, and it completely depends on the specific goals you have in mind. Here are just a few recommendations based on common goals…
Best supplements for hormonal balance: Magnesium (oil, butter, or flakes), Ashwagandha (Ashwagandha capsules or Ashwagandha powder), and vitamin B complex
Best skin supplements: Marine Collagen Capsules, AstaXanthin, and CoEnzyme Q10 (take a look at our Radiance Skin Complex capsules as an all-in-one solution)
Best joint health supplements: Curcumin, boswellia (boswellia tincture or boswellia powder), and glucosamine (we also recommend our Joint Health Support Blend)
Wellness goals and expectations
If you want the best results from your organic health supplements, you’ll need to prioritise consistency over everything else.
Make sure to follow the suggested usage and dosage instructions on each product, introduce new products gradually, and give your routine time to work before making any sudden changes.
We get asked this a lot. And, frustratingly, there is no fixed timeline. Some people notice the changes from health and wellness supplements quickly, whereas others take a while longer.
Just remember, consistency is the most important aspect and that your wellness supplements should support a healthy lifestyle rather than replace.
Whether you’re dealing with brain fog and need supplements for clarity and focus, or an inflamed gut and need gut health supplements, we stock a wide range of daily wellbeing supplements to support you.
Here are some of our year-round, best-selling natural health supplements…
Ashwagandha for stress management and better sleep
Magnesium for nervous system balance and muscle relaxation – take a look at our range of magnesium flakes for the bath.
Vitamin D3 and K2 for immune support and bone health (available as a vitamin D3 capsule or a sublingual spray)
Turmeric (curcumin) for anti-inflammatory support, joint health, and immunity-boosting properties
Lion’s Mane Mushroom for improved cognitive function, memory, and focus (available as a capsule, tincture, powder, or chocolate bar!)
Probiotics for enhanced gut health, immunity, digestion, and mood
Spirulina and chlorella for energy, detoxification, and vitality
Coenzyme Q10 (also known as CoQ10) for energy production and heart health
Safety and medical considerations
Just because something is natural doesn’t mean that it’s suitable for everyone. Please remember that individual responses to UK natural health supplements can vary, and certain products may not be appropriate depending on your health history and medical context.
For this reason, we always suggest discussing your goals with a GP or medical practitioner before purchasing.
Absolutely. It is very easy to overlap nutrients and take more supplements than needed. This is why we recommend starting small, avoiding duplication, and seeking professional medical advice if you are unsure.
Yes, certain natural supplements can interact negatively with medication, especially blood-thinning medications. Another common contraindication is St John’s Wort with birth control, antidepressants, and heart medications.
This is why it’s so important to speak with your GP before introducing new supplements, especially if you are taking medication.
All certified organic products in the UK must meet strict legal standards, including safe limits for heavy metals such as lead and cadmium. These regulations are in place to protect consumers and ensure the integrity of organic farming and processing. As part of this process, certified organic producers and suppliers are regularly inspected and must prove compliance through traceability, documentation, and lab testing.
Because of this, customers should not need to request individual test results or COAs. Organic certification exists to provide peace of mind, and the necessary safety checks have already been carried out as part of that process. We only work with trusted suppliers who meet these high standards, so you can feel confident that everything we offer complies fully with certified organic requirements and no further verification is needed.
For non-organic products, COAs are not always available due to the nature of sourcing and processing. However, everything we sell must meet UK food safety regulations, including strict limits on things like heavy metals and microbial contamination. If a product didn’t meet these standards, it wouldn’t be on our site. We work only with suppliers we trust and regularly review the safety and quality of everything we stock.
If you are ever unsure about what organic certification means or how it works, we are always happy to explain more. Alternatively do have a read of the Soil Association organic standards https://www.soilassociation.org/media/23374/sa-gb-food_drink-standards.pdf
We’re a family-run business, and, while we love talking about all things natural and organic, we’re not medical professionals. It would be really inappropriate and unsafe for us to offer you individual health advice, so we don’t (and will not) do it.
With this in mind, all of our products come with clear information and instructions, allowing you to make the most informed decisions for your own health and wellbeing. Please seek professional guidance if you have any queries about personal health matters.
You may also wish to consult our nutritionist, who can provide advice tailored to your individual situation.
Almost all of our products are double tested (once at source and again when entering the EU) for heavy metals, yeast, e-coli, microbiological contaminants, mould, salmonella and foreign matter. Our organic products are tested for all of these plus pesticides and artificial fertilisers. Often products conform not only to EU organic standards but the extremely strict Soil Association standards.
We do sell some products from China, mainly Chinese medicines and mushroom powders that you would expect to be from China. There’s a lot of talk about the pollution levels in China and there are a few things that people forget. In terms of land area, China is approximately the size of the USA, vast and with many differing macroclimates and wildly varying levels of pollution. Most of China is rural and mountainous and these are the areas we source from. Of course, organic products are double tested for pesticides, artificial fertilisers, heavy metals, e.coli, yeast, mould, salmonella and foreign matter. By law, any organic product entering the UK must meet the EU Organic Regulation and be certified by a recognised organic certification body.
Storage and shelf life
To preserve the freshness and effectiveness of your wellness supplements, store them in a cool, dry place away from direct sunlight. Keeping them in a kitchen cupboard is the most suitable place for most products. For those who prefer a more airtight and aesthetically pleasing option, we also offer amber glass jars that help protect supplements from light exposure while keeping them neatly stored.
Our natural supplements are shelf-stable and usually have a long best-before date, often up to two years. The best-before date just shows when they’re at their freshest, after that, they’re still safe to use, though they might not be quite as potent as when they were first made.
The best before date of your wellness supplements from Detox Trading can be found on the product packaging. If you can’t find the information you need, please feel free to get in touch, and we will do our best to help.
Mushroom powders
All of the countries of origin can be found on the product pages. All our mushroom powders are certified organic unless omitted from product pages.
When cultivating mushrooms, the various types require being grown on different material but most commonly it’ll be wood. For example our chaga is grown on birch. To make it into a powder the mushrooms are usually heat treated at very low temperatures, often air drying as it’s more gentle, then milling, screening and then packaging.
Our mushroom powders are pure powders with no bulking agents so they’re not technically extracts, although we’ve always found that as long as care is taken in the growing stage the end product will be high quality. Of course we do also sell mushroom extracts in capsule form, these are genuine high strength, concentrated extracts made using hot water and alcohol.
BEWARE – Some retailers get this wrong and market their powders as extracts when they’re not! You’ll often see 10:1 etc ratios stated as the ‘strength’, however what they’re talking about is the weight of fresh mushrooms that they started with VS the weight of the dried powder that they’re left with once dried. This obviously is not what an extract is, so we advise caution when buying.
All of our mushroom powders are made from 100% fruiting bodies and never contain mycelium.
We do not currently test for specific compounds such as beta-glucans or total polysaccharides. Testing for every individual nutrient and compound can quickly become commercially unviable. We focus instead on using high-quality growing methods and careful production processes to ensure we produce a potent and effective mushroom powder.