We get asked this question A LOT ; ) Usually, the answer is ‘we just don’t know’ as there’s so much we can’t foresee (harvest conditions, testing results, shipping delays etc). You can opt to receive ‘back in stock’ notification emails by entering your email address on product pages.
We often receive calls and emails asking for health advice for every condition you could imagine. As much as we’d love to help, unfortunately, we’re not in a position to offer health advice as we are not qualified to do so. Obviously, we wouldn’t want to steer you in the wrong direction but mainly it would be inappropriate/unprofessional without being qualified. Usually, the best course of action is to consult a qualified herbalist/naturopathic nutritionist.
Are you using Google Chrome as your browser? Chrome is by far the most glitchy browser and causes problems with many websites. Our recommendation is to use an alternative browser like Apple Safari, Microsoft Internet Explorer, or Firefox. Nine times out of ten by using an alternative browser, customers are able to proceed with their orders with no problems.
We believe it’s best to try and keep the basic price of products as fair as possible. The shipping we charge is always the same or lower than Royal Mail’s prices, except we mostly ship with DPD who offer a vastly superior (next working day, tracked, insured) service. Many companies hide their shipping costs in the product price which, for transparency, we prefer not to do. There’s a saying in retail… The customer always pays for shipping, we just believe the customer has the right to see how much they’re actually paying.
Almost all of our products are double tested (once at source and again when entering the EU) for heavy metals, yeast, e-coli, microbiological contaminants, mould, salmonella and foreign matter. Our organic products are tested for all of these plus pesticides and artificial fertilisers. Often products conform not only to EU organic standards but the extremely strict Soil Association standards.
We do sell some products from China, mainly Chinese medicines and mushroom powders that you would expect to be from China. There’s a lot of talk about the pollution levels in China and there are a few things that people forget. In terms of land area, China is approximately the size of the USA, vast and with many differing macroclimates and wildly varying levels of pollution. Most of China is rural and mountainous and these are the areas we source from. Of course, organic products are double tested for pesticides, artificial fertilisers, heavy metals, e.coli, yeast, mould, salmonella and foreign matter. By law, any organic product entering the EU must meet the EU Organic Regulation and be certified by a recognised organic certification body.
Whilst many of our products are processed at very low temperatures, there’s actually no acredited definition of ‘raw’. It’s increasingly becoming a no-no to label products as raw as there is no certifying body that can verify raw status.
We endeavour to always use either biodegradable, recyclable or sustainable packaging materials. If you ever notice plastic bubble wrap in your parcel, this has been reused from parcels we’ve received. Our standard materials used for space-filling and protecting products during shipping are packing peanuts (which are actually edible, made from rice but are not so tasty, and will biodegrade) and the green coloured bubble wrap which is 100% biodegradable. We will never buy plastic-based space-filling materials.
The majority of our products are vegan but there are a few exceptions. Bee pollen is the obvious example (some people don’t even consider this non-vegan) but otherwise it’s mainly things like our seaweeds which are totally raw so could contain small crustaceans etc. The only other products that contain animal based ingredients are a few of the supplement range that contain (usually) shell based ingredients…namely D3 capsules, Glucosamine Chondroitin+MSM and The Krill Miracle.